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SHOPPING WITH US
Do I need to create an account on Afforest to place an order?
You will need to register on the site to place an order.
What is the benefit of creating an account on Afforest?
There are various benefits of creating an account on the Afforest, some of the benefits are marketing information on promotions and products, special offers to registered customers.
You will also not need to input the address for the new orders unless there is a change
in address. You can also log in review the order history of all thetransactions done on that account.
What is AFFOREST Green Beauty LLP and what is their relationship with AFFOREST?
AFFOREST Green Beauty LLP is the only authorized online e retailer for Brand AFFOREST. AFFOREST Green Beauty LLP is authorized by AFFOREST to sell all its products.
PAYMENT INFORMATION
What are the payment options that I can avail of while placing an order?
Currently, the following payment options are enabled.
1. Credit Cards ( Visa / Master)
2. Net Banking across Banks
3. Debit Cards (Visa / Master)
4. American Express
5. Cash On Delivery
Is there a purchase limit for a Cash On Delivery purchase?
Yes, Cash On Delivery option is available on purchases up to a limit of Rs. 10,000, beyond which purchases can only be made using Netbanking or Creditcard.
How do I pay for my COD order?
You can pay for Cash on Delivery orders by cash or by Credit/Debit card if the delivery person is carrying ‘card swipe POS machine’.
Can I pay through Net banking? What is the procedure?
Yes, one can pay through net banking. You need to select net banking as an option on the checkout page and you will be redirected to the payment gateway. You will need to select net banking and the bank you wish to pay from and make the payment.
SHIPPING & ORDER RELATED
Can I place the order online and pick up my order from your Store which is nearest to me?
You cannot place the order online and collect from the store. All orders placed online will be sent directly to the shipping address mentioned while placing the order.
Where all does AFFOREST Green Beauty deliver?
We deliver across India to over 12000 Pin codes. These deliveries are made through reputed courier companies. Since there is a constant addition of pin codes, the exact number might vary from time to time. Serviceable pin code (area) can be checked on the checkout page while filling in your delivery information.
What is the delivery timeline or my order?
The general delivery timeline is 5 to 8 business days (metro cities) and 8 to 14 business days (non-metro cities) depending on the delivery address pin code.
Is there a charge for delivery?
We charge 50 Rupees as shipping charges on orders below 500 Rupees.
How do I track my order once it is placed?
Step 1: You will receive an order confirmation by Email and SMS on the registered email address and Phone Number
Step 2: As soon as the order is shipped you will receive another email and SMS on your registered number with the tracking details.
You can also log into your account and view the shipping details.
CANCELLATION AND RETURNS
Can I change my order once it has been placed?
We don’t accept changes in the order once they are placed. However, if changes are communicated within 24 hours, we might be able to make the change in the order or the address of delivery. These changes are at the sole discretion of AFFOREST
Green Beauty LLP.
Can I cancel my order?
Orders can be cancelled within 4 Hours of placing the order. To cancel your order, please send us an email on our contact us page or call us on phone number with your name, order number, order date and your mobile number. Our team will call you and confirm the cancellation.
When and how will I get my refund in case of cancellation or product return?
The refund for the returns will be given in the form of a coupon code that will be valid for three months which can be applied on the next purchase. Refunds would be processed from the company within 7-14 working days to the same instrument which was debited.
AFFOREST Green Beauty does not have any influence on the timelines except processing the refund.
You will receive an email updating you about the refund, once it is processed by the brand. We would request you to kindly connect with your respective bank or credit card issuer for further updates.
Can I change the mode of refund after raising a refund request?
No, As per the company policy once a type of refund mode is opted for by the customer, a request for change in refund mode will not be entertained.
I have paid via cash on delivery, how will I get the refund?
You will have to provide your bank details via email and the amount will be debited to your account within 7-14 working days.
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