You will need to register on the site to place an order.

There are various benefits of creating an account on the Afforest, some of the benefits are marketing information on promotions and products, special offers to registered customers.

You will also not need to input the address for the new orders unless there is a change
in address. You can also log in review the order history of all thetransactions done on that account.

We don’t accept changes in the order once they are placed. However, if changes are communicated within 24 hours, we might be able to make the change in the order or the address of delivery. These changes are at the sole discretion of AFFOREST
Green Beauty LLP.

Orders can be cancelled within 4 Hours of placing the order. To cancel your order, please send us an email on our contact us page or call us on phone number with your name, order number, order date and your mobile number. Our team will call you and confirm the cancellation.

The refund for the returns will be given in the form of a coupon code that will be valid for three months which can be applied on the next purchase. Refunds would be processed from the company within 7-14 working days to the same instrument which was debited.

AFFOREST Green Beauty does not have any influence on the timelines except processing the refund.

You will receive an email updating you about the refund, once it is processed by the brand. We would request you to kindly connect with your respective bank or credit card issuer for further updates.

You will have to provide your bank details via email and the amount will be debited to your account within 7-14 working days.

No, As per the company policy once a type of refund mode is opted for by the customer, a request for change in refund mode will not be entertained.

You can return multiple products. Submit your return request –
To,
Holisol Logistics Pvt Ltd,
Plot No.48, Road No.3
Jigani Industrial Area, 2nd Phase,
Anekal Taluk Road
Bangalore – 562102.

Our courier partner picks up returns across the country to over 12000 Pin codes. These return pickups are made through reputed courier companies. Since there is a constant addition of pin codes, the exact number might vary from time to time.

We offer you instant gratification with your every purchase! We hate to see you cancel/return your order but promise to lend you a hand, until the very end.

On return/cancellation of an order, the refund amount, including the GST collected would be refunded, in its entirety. In case of partial returns, the GST amount charged corresponding to that particular item(s) shall be refunded.

Currently, the following payment options are enabled.
1. Credit Cards ( Visa / Master)
2. Net Banking across Banks
3. Debit Cards (Visa / Master)
4. American Express
5. Cash On Delivery

Payments are accepted through certified third party payment gateways. Currently, all Visa and Master Credit cards will be accepted

Payments are accepted through certified third party payment gateways. These gateways are certified for all security aspects.

Yes, one can pay through net banking. You need to select net banking as an option on the checkout page and you will be redirected to the payment gateway. You will need to select net banking and the bank you wish to pay from and make the payment.

You can pay for Cash on Delivery orders by cash or by Credit/Debit card if the delivery person is carrying ‘card swipe POS machine’.

We deliver across India to over 12000 Pin codes. These deliveries are made through reputed courier companies. Since there is a constant addition of pin codes, the exact number might vary from time to time. Serviceable pin code (area) can be checked on the checkout page while filling in your delivery information.

You cannot place the order online and collect from the store. All orders placed online will be sent directly to the shipping address mentioned while placing the order.

The general delivery timeline is 5 to 8 business days (metro cities) and 8 to 14 business days (non-metro cities) depending on the delivery address pin code.

Deliveries are made through third party courier companies. All deliverable pin codes are pre-populated in the backend.

Serviceable pin code (area) can be checked on the checkout page while filling in your delivery information.

We charge 50 Rupees as shipping charges on orders below 500 Rupees.

We use 3rd party courier companies for deliveries. Most Courier companies generally attempt 3 times to deliver the products. They also leave a note for a call back in case the door is unanswered The courier company itself may leave an intimation for you or may call you to check for a time convenient to deliver, in case they don’t find you at home. Please contact the courier company and the earliest and give them a delivery time that will suit your schedule.

Your delivery address or mobile number can be changed within 4 Hours of placing the order. Please send us an email or call us with your name, updated address, order date and your mobile number. Our team will call you and confirm the change.

No. currently we only cater to customers in India.

Step 1: You will receive an order confirmation by Email and SMS on the registered email address and Phone Number

Step 2: As soon as the order is shipped you will receive another email and SMS on your registered number with the tracking details.

You can also log into your account and view the shipping details.

In case, you have received a defective product kindly drop us a mail intimating us of the same within 15 days of purchase. Once the defect is confirmed, we can either process a refund or an exchange for you.

We welcome feedback from our customers. Please drop us an email at customercare@myafforest.com and share your views.